Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
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1. For custom tee's or custom items
I don't accept returns or exchanges for fit or sizing issues.
I only accept returns for flaws, or quality control.
However if there is an issue with your order please reach out to me within 7 days of your package arriving.
2. Returns on boutique/ shirts/ NON CUSTOM clothing
You have 14 days to return items for store credit.
3. What if my item is defective?
Take a pic and keep for your return process, beginning with an email to: shopkrystalandco@gmail.com
4. What's Route?
Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit.
Keep your eye out for 1-Click Protect when shopping online.
This is automatically added.
5. What if my package is lost?
First file a claim with route and the shipping carrier used. Next email me! While shipping and handling from UPS or USPS is out of my control and not my fault I’d like to try my best to fix the issue if I can.
6. Returns and Exchanges
Returns are accepted for clothing if they are not worn with tags still attached, don’t have any foul smells, no deodorant stains, damages or stains at all.
Please email me within 7 business days from package arriving. Buyer pays shipping for return. To start your return/ exchange please email me at shopkrystalandco@gmail.com
